Terms and Conditions
Definitions and Interpretation
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1. "Service" or "Services":
Refers to the elective surgery referral service provided by Irasto Treatment Guidance, including but not limited to, the matching of patients with appropriate surgeons or specialists, facilitation of consultation bookings (both online and in-person), and processing of consultation fees.
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2. "User":
Any individual who accesses, browses, or utilizes the platform or Services provided by Irasto Treatment Guidance, either as a patient seeking medical referrals or as a visitor to the website.
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3. "Healthcare Provider":
Refers to any surgeon, specialist, doctor, or medical practitioner or Hospitals to whom we provide referrals. These individuals are not employees or agents of Irasto Treatment Guidance but are independent professionals.
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4. "Patient Information":
This encompasses all personal and medical data submitted by Users to our platform, including but not limited to age, date of birth, email address, mobile number, and medical reports.
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5. "Consultation Fee":
The fee charged and collected through Irasto Treatment Guidance for the booking of consultations with Healthcare Providers.
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6. "Website":
Refers to IrastoTreatmentGuidance.com and any related sub-domains, platforms, or services operated by Irasto Treatment Guidance.
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7. "Account":
The user account created on our platform by filling the online form to access and use the Services.
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8. "Privacy Policy":
The policy that outlines how Irasto Treatment Guidance collects, uses, stores, protects, and discloses patient information. It is an integral part of these Terms and Conditions.
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9. "Agreement":
Collectively refers to these Terms and Conditions, Privacy Policy, and any other policies or agreements entered into between the User and Irasto Treatment Guidance.
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10. "Content":
Any text, images, video, audio, or other multimedia content, software, or other information or material submitted to, stored on, or disseminated through the Website.
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11. "Referral":
The act of directing or connecting a User to a Healthcare Provider based on the User's medical needs and preferences.
Interpretation:
- The headings and subheadings are for convenience only and do not affect the interpretation of these Terms and Conditions.
- Words denoting the singular include the plural and vice versa; words denoting any gender include all genders; and terms denoting persons include corporations and vice versa.
- Any reference to a statutory provision includes a reference to any modification or re- enactment of it, any legislative provision substituted for it, and all regulations and statutory instruments issued under it.
- References to “include”, “includes”, “including”, “particular” or any similar expressions are to be construed as illustrative and without limitation to the generality of the preceding words.
- Any obligation on a party not to do something includes an obligation not to allow that thing to be done.
Eligibility and User Registration
Eligibility Criteria:
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1. Age and Competence:
• To register for an account and use the Services, users must be at least 18 years old. By registering, users represent and warrant that they are of legal age and competent to enter into a binding contract.
• If a user is under 18, they may use the Services only with the involvement of a parent or guardian. -
2. Legal Compliance:
Users must ensure that their use of the Services complies with all applicable laws and regulations. Users are responsible for ensuring that their use of the platform does not violate any legal statutes governing their jurisdiction.
Patient Inquiry Submission:
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1. Information Submission:
• To access our referral services, patients are required to fill out a form on our platform, providing accurate and current information. This includes, but is not limited to, their name, contact information, and relevant health details.
• It is important for patients to provide complete and accurate information to ensure we can effectively match them with suitable healthcare providers. -
2. Data Confidentiality:
• We are committed to maintaining the confidentiality and security of the information provided by our patients. Patients should inform Irasto Treatment Guidance promptly of any changes or inaccuracies in the information they have submitted.
• Irasto Treatment Guidance will not be liable for any inaccuracies in patient-submitted information, but will take all reasonable steps to correct any errors once notified. -
3. Patient Responsibilities:
• Patients submitting information through our form are responsible for the authenticity of the data provided. It is important to provide true and accurate information to receive appropriate service referrals.
• Impersonation or providing false information is strictly prohibited and may lead to denial of service.
Nature of Service
Scope of Service:
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1. Referral Service:
• We operate as a referral platform, helping patients find suitable healthcare providers for their specific medical needs.
• Our service includes assessing the patient's submitted information, including medical history and requirements, to match them with an appropriate healthcare provider. -
2. Consultation Arrangements:
• We facilitate the booking of consultations, whether online or in-person, at the clinics of our networked healthcare providers.
• Consultation fees are processed through our platform, and we provide necessary details about the consultation schedule and healthcare provider. -
3. Information Exchange:
• Our platform allows for the secure submission and transfer of personal and medical information from patients to healthcare providers to assist in the referral process. This includes, but is not limited to, patients' names, contact information, medical history, and other health-related details.
• We ensure that sensitive data is handled in accordance with our Privacy Policy and applicable data protection laws. In doing so, we adhere to the highest standards of data privacy and security as mandated by relevant regulations.
Limitations of Service:
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1. Non-Medical Entity:
• Irasto Treatment Guidance is not a healthcare provider, medical facility, or a substitute for a healthcare professional's medical judgment.
• We do not offer medical advice, diagnosis, or treatment. All medical decisions, services, and care are solely provided by independent healthcare providers in our network. -
2. Healthcare Provider Independence:
• Healthcare providers in our network are not employees or agents of Irasto Treatment Guidance. They operate independently and are solely responsible for the medical services they provide.
• Our role is limited to referral and facilitation; we do not interfere with or influence the medical judgment or decision-making of the healthcare providers. -
3. No Guarantee of Service:
While we strive to match patients with suitable healthcare providers, we cannot guarantee the availability of a particular provider or specific outcomes from any medical treatment or consultation.
User Acknowledgement:
- By using our service, users acknowledge and agree to the nature and limitations of the services provided by Irasto Treatment Guidance.
Users understand that it is their responsibility to provide accurate and complete information, and that the effectiveness of our service is contingent upon the veracity of the information provided.
User Obligations and Conduct
User Responsibilities:
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1. Accurate Information:
• You must provide true, accurate, current, and complete information when registering for an account and when using our services. This includes, but is not limited to, personal details, contact information, and medical history.
• The effectiveness of our referral service is dependent on the accuracy of the information you provide. -
2. Respectful Interaction:
• You are expected to interact respectfully with other users, healthcare providers, and our staff. Abusive, harassing, offensive, or otherwise inappropriate behavior will not be tolerated.
• Respect the privacy and confidentiality of others. Do not disclose or share personal information of others without their explicit consent. -
3. Compliance with Laws:
• You must use our services in compliance with all applicable local, state, national, and international laws and regulations.
• Specifically, you must not use our service for any fraudulent or illegal activities.
Prohibited Conduct:
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1. Misuse of Services:
• You must not misuse our platform or services. This includes attempting to gain unauthorized access, using the services for any unlawful purpose, or transmitting harmful or disruptive code.
• Do not attempt to interfere with or disrupt the normal operation of the platform, including any servers or networks connected to our services. -
2. Impersonation:
Impersonating another person or entity, misrepresenting your affiliation with a person or entity, or providing false details is strictly prohibited.
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3. Inappropriate Content:
• You must not upload, post, transmit, or otherwise make available any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable.
• Respect intellectual property rights; do not upload or share content that infringes upon the rights of others.
Consequences of Violating User Obligations:
- Failure to adhere to these user obligations and conduct guidelines may result in temporary suspension or permanent termination of the service requested
Irasto Treatment Guidance reserves the right to take appropriate legal action against individuals who violate these terms, including cooperating with law enforcement authorities in investigating suspected unlawful behavior.
Patient Information Collection and Use
At Irasto Treatment Guidance, we recognize the importance of protecting patient privacy and ensuring the confidentiality of personal and medical information. This section outlines our practices regarding the collection, use, and protection of patient information provided through our platform.
Collection of Patient Information:
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1. Types of Information Collected:
• We collect information necessary to facilitate the referral process, which may include, but is not limited to, the patient's name, age, date of birth, contact details (email and phone number), and relevant medical history or reports.
• Information may be collected through registration forms, consultation booking processes, or direct communications with our team. -
2. Purpose of Collection:
• The primary purpose of collecting patient information is to match patients with appropriate healthcare providers, facilitate the booking of consultations, and enhance the overall service experience.
• We may also use the information for internal administrative purposes, such as record-keeping and service improvement.
Use of Patient Information:
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1. Sharing with Healthcare Providers:
• Patient information is shared with healthcare providers in our network to the extent necessary for them to determine the suitability for consultations and to provide medical services.
• We ensure that healthcare providers treat patient information with confidentiality and in accordance with applicable laws. -
2. Data Analysis and Improvement:
• We may use aggregated and anonymized patient data for analysis to improve our service offerings and patient experience.
• Such data will not be identifiable to any individual patient.
Protection of Patient Information:
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1. Data Security Measures:
• We employ robust security measures, including encryption and secure servers, to protect patient information from unauthorized access, disclosure, alteration, or destruction.
• Regular audits and updates to our security systems are conducted to maintain a high level of data protection. -
2. Compliance with Laws:
• Our data handling practices are designed to comply with applicable data protection laws, including any specific regulations related to healthcare data.
• We are committed to upholding our legal obligations regarding data privacy and security.
Patient Consent and Rights:
By using our services, patients consent to the collection, use, and sharing of their information as described in this section.
Patients have the right to access their personal information, request corrections, or express concerns about the use of their data. Contact details for such requests will be provided in this document or on our website.
Booking Appointments, Diagnostic Tests, and Interaction with Medical Service Providers
Consultation Booking Process:
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1. Appointment Confirmation:
• While Irasto Treatment Guidance endeavors to secure confirmed appointments with medical service providers, we cannot guarantee the confirmation of every requested appointment. The availability of medical service providers and their ability to confirm appointments is beyond our control.
• We are not liable for appointments that are later canceled, postponed, or rescheduled by the medical service provider, nor are we responsible for any unavailability of the medical service provider at the scheduled appointment time. -
2. Value-Added Services:
• Irasto Treatment Guidance may offer additional services to connect users directly with medical service providers via video calls, voice calls, text messages, online chats, or other electronic means. The use of these services is at the discretion of the user.
• Any information exchanged during these interactions is governed by our Privacy Policy. -
3. Rescheduling and Cancellation:
• Users have the option to reschedule or cancel appointments through our platform, subject to the healthcare provider's cancellation policy.
• Specific terms regarding cancellation deadlines and any applicable fees will be communicated at the time of booking. -
4. Service Deficiencies and Medical Outcomes:
• Irasto Treatment Guidance is not liable for any incorrect medication, treatment quality, medical negligence, or service deficiencies provided by any medical service provider.
• Users may face inconveniences such as a medical service provider's failure to be available at the appointed time, no-show situations. Irasto Treatment Guidance is not responsible for such instances.
• We advise users to conduct their own due diligence before selecting a medical service provider referred by us. -
5. Feedback and Comments:
• Users are welcome to provide feedback about the services received from medical service providers. However, Irasto Treatment Guidance reserves the right to moderate such feedback and is not obligated to take any action based on user comments.
• We encourage users to provide feedback in a manner compliant with applicable laws.
Consultation Fee Management:
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1. Fee Structure:
• Consultation fees are set by the healthcare providers and are clearly listed on our platform.
• Fees may vary based on the type of consultation (online or in-person), the specialist's field, and other factors. -
2. Payment Process:
• Payment of consultation fees is required at the time of booking. We accept various payment methods, including credit/debit cards, net banking, and digital wallets.
• Secure payment gateways are used to process all transactions to ensure the safety and confidentiality of your financial information. -
3. Receipts and Invoices:
• Upon successful payment, users will receive a receipt or invoice detailing the consultation fee, date of payment, and healthcare provider's information.
• These documents are essential for your records and any potential reimbursements from insurance providers.
Refunds:
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1. Eligibility for Refunds:
• Refunds are subject to the cancellation policy of the healthcare provider. In general, cancellations made within the permitted time frame may be eligible for a full or partial refund.
• Specific refund policies and procedures will be detailed at the time of booking. -
2. Processing of Refunds:
Eligible refunds will be processed back to the original mode of payment within a specified number of days, as outlined in our refund policy.
Role and Limitation of Liability
Our Role:
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1. Referral Service Provider:
• Our primary role is to act as a facilitator, connecting patients with a network of healthcare providers based on the medical information provided by the patients.
• We do not provide medical services, treatments, or diagnoses. Our platform serves to simplify the process of identifying suitable healthcare providers and arranging consultations. -
2. Information Accuracy:
• While we strive to ensure the accuracy and relevance of the information provided on our platform, we do not guarantee its completeness or applicability to individual cases.
• The information provided on our platform should not be considered as medical advice or an endorsement of any healthcare provider.
Limitation of Liability:
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1. Medical Decisions and Outcomes:
• Our primary role is to act as a facilitator, connecting patients with a network of healthcare providers based on the medical information provided by the patients.
• We do not provide medical services, treatments, or diagnoses. Our platform serves to simplify the process of identifying suitable healthcare providers and arranging consultations. -
2. Service Availability:
• While we endeavor to ensure uninterrupted service, we do not guarantee that our website or services will always be available, be uninterrupted, or be error-free.
• We shall not be liable for any interruptions, delays, failures, or inaccuracies in our services, except where required by law. -
3. Third-Party Links:
• Our platform may contain links to other websites or resources. We are not responsible for the content, privacy policies, or practices of third-party sites.
• Any use of third-party websites is at the user's own risk.
Indemnification:
User Acknowledgement:
By using our services, users acknowledge and agree to these limitations of liability and understand the role of Irasto Treatment Guidance as a referral service.
Users agree that any claims or disputes arising in connection with the use of our services or these Terms and Conditions will be resolved individually, without resort to any form of class action.
Privacy Policy and Data Protection
Privacy Policy Overview:
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1. Scope of the Privacy Policy:
• Our Privacy Policy applies to all personal and health-related information collected, used, disclosed, processed, and stored by Irasto Treatment Guidance through our platform and services.
• This includes information provided during account registration, consultation booking, or through any other interaction with our service. -
2. Consent to Data Collection and Use:
• By using our services, users consent to the collection, processing, and use of their personal and medical information as described in our Privacy Policy.
• Users have the right to withdraw their consent at any time, subject to certain conditions outlined in the Privacy Policy.
Data Protection Practices:
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1. Collection of Information:
• The information collected includes, but is not limited to, name, age, contact details, medical history, and any other relevant health information.
• Collection is done for the purpose of providing our referral service, including matching users with appropriate healthcare providers and facilitating consultation bookings. -
2. Use and Disclosure:
• Information is used to provide, maintain, and improve our services, communicate with users, and for internal analysis to enhance user experience.
• We disclose personal information to healthcare providers only to the extent necessary for providing the referral service. We do not sell, lease, or rent users’ personal data to third parties. -
3. Security Measures:
• We implement robust physical, electronic, and managerial procedures to safeguard and secure the information we collect.
• Despite our efforts, no method of transmission over the internet, or method of electronic storage, is completely secure. Therefore, we cannot guarantee absolute security. -
4. Data Retention:
Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
User Rights:
Users have rights concerning their personal information, including the right to access, correct, and request deletion of their data.
Our Privacy Policy provides detailed information on how users can exercise these rights.
Policy Changes:
Contact Information:
Intellectual Property Rights
Ownership of Content and Intellectual Property:
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1. Website Content:
• All content displayed on our website, including texts, graphics, logos, images, audio clips, digital downloads, and software, is the property of Irasto Treatment Guidance, its affiliates, or its content suppliers and is protected by both Indian and international intellectual property laws.
• The compilation of all content on this website is the exclusive property of Irasto Treatment Guidance and is also protected by Indian and international intellectual property laws. -
2. Trademarks:
• The trademarks, logos, and service marks displayed on the website (collectively, the "Trademarks") are registered and unregistered trademarks of Irasto Treatment Guidance and others.
• Nothing on this website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on the website without the written permission of Irasto Treatment Guidance or such third party that may own the Trademarks.
Use of Website Content:
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1. Permitted Use:
• Users are permitted to use the website content for personal, non-commercial purposes only.
• This permission does not extend to commercial use of the website content, its reproduction, distribution, transmission, or creation of derivative works without prior written consent from Irasto Treatment Guidance. -
2. Trademarks:
• The trademarks, logos, and service marks displayed on the website (collectively, the "Trademarks") are registered and unregistered trademarks of Irasto Treatment Guidance and others.
• Nothing on this website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on the website without the written permission of Irasto Treatment Guidance or such third party that may own the Trademarks.
User-Generated Content:
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1. Ownership and Responsibility:
• Users retain all ownership rights to the text, images, video, and other content they create and share on the website.
• Users are responsible for ensuring they have the necessary rights and permissions for any content they post. -
2. License to Irasto Treatment Guidance:
By posting content on our website, users grant Irasto Treatment Guidance a non-exclusive, royalty-free, perpetual, and irrevocable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.
Intellectual Property Infringement:
Disclaimer for Medical Services
Nature of Our Service:
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1. Referral and Facilitation Only:
• Irasto Treatment Guidance serves solely as a referral platform, connecting users with healthcare providers for elective surgeries and related medical services. We are not a medical practitioner, healthcare provider, or a pharmacy.
• Our service includes assisting in booking consultations and managing appointments, but does not extend to any form of medical service provision. -
2. No Medical Advice:
• All information provided on our platform, whether by Irasto Treatment Guidance or by linked third-party sites, is for informational purposes only. It should not be considered as medical advice or a substitute for professional medical consultation, diagnosis, or treatment.
• Users should always seek the advice of qualified healthcare providers with any questions regarding their medical condition or treatment.
Healthcare Provider Responsibility:
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1. Independent Medical Judgment:
• Healthcare providers accessed through our service are independent professionals responsible for their medical judgments, decisions, and services. They are not employees or agents of Irasto Treatment Guidance.
• Any medical opinions, advice, or information provided by healthcare providers are not endorsed by or representative of Irasto Treatment Guidance. -
2. Quality of Care:
• While we strive to connect users with reputable healthcare providers, Irasto Treatment Guidance does not guarantee the qualifications, expertise, or quality of care provided by any healthcare provider.
• Users are encouraged to perform their own research and due diligence when selecting a healthcare provider referred by us.
Limitation of Liability:
Irasto Treatment Guidance shall not be liable for any medical advice, treatment, diagnosis, or any other information, services, or products obtained through our platform.
Users agree that the use of any information obtained through our service is solely at their own risk and that Irasto Treatment Guidance is not responsible for any adverse outcomes or complications that may arise from medical treatment or advice received from healthcare providers found through our platform.
Relationship with Healthcare Providers
Nature of Relationship:
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1. Independent Contractors:
• Healthcare providers that are accessible through Irasto Treatment Guidance are independent contractors and not employees, agents, or representatives of our company.
• These providers maintain their own independent practices and are solely responsible for the medical services and advice they provide to patients. -
2. No Direct Affiliation:
• While we partner with healthcare providers for referral services, there is no direct affiliation, partnership, joint venture, or employment relationship between Irasto Treatment Guidance and these healthcare providers.
• Our role is limited to facilitating connections between patients and healthcare providers based on the information provided by the patients.
Selection and Vetting of Healthcare Providers:
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1. Criteria for Inclusion:
• Healthcare providers are included in our network based on a variety of factors, including qualifications, experience, and patient feedback.
• Irasto Treatment Guidance undertakes reasonable efforts to ensure that healthcare providers in our network meet certain standards of quality and professionalism. -
2. No Endorsement Implied:
• Inclusion of healthcare providers in our network does not constitute an endorsement of their services by Irasto Treatment Guidance.
• We do not guarantee the accuracy, completeness, or truthfulness of the qualifications, credentials, or abilities of any healthcare provider listed on our platform or referred to by us.
User Responsibility:
- Users are encouraged to conduct their own research and exercise due diligence when selecting a healthcare provider.
- Users should independently verify the qualifications and credentials of healthcare providers and should not solely rely on information provided by Irasto Treatment Guidance for making healthcare decisions.
Disclaimer of Liability:
Irasto Treatment Guidance is not liable for any acts, omissions, or services of any healthcare provider, nor for any errors, injuries, accidents, or negligence arising from medical care or treatment provided by these healthcare providers.
Our platform serves as a conduit for connecting patients with healthcare providers, and we do not involve ourselves in the doctor-patient relationship or the medical decision-making process.
No Doctor-Patient Relationship for Emergency Use
We emphasize that the Information provided by Irasto Treatment Guidance, including insights from our employees, contractors, partners, sponsors, advertisers, licensors, or others on the website, is solely for the purpose of guiding you to appropriate healthcare services. Irasto Treatment Guidance is not liable for any decisions or actions taken based on reliance on such information.
Please note, our services are not designed for emergency medical situations. If you or someone else is facing a medical emergency, it is crucial to contact emergency services, such as an ambulance, hospital, doctor, or other appropriate medical professionals, directly. Irasto Treatment Guidance should not be used as a substitute for immediate medical attention in emergency cases.
User Consent and Communication
User Consent for Information Sharing:
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1. Informed Consent:
• By using our services, users explicitly consent to the collection, use, and sharing of their personal and medical information as necessary for the provision of our referral services.
• This includes sharing relevant information with healthcare providers to facilitate the referral and consultation process. -
2. Scope of Consent:
• Consent for information sharing is limited to purposes directly related to the services offered by Irasto Treatment Guidance. This may include appointment scheduling, treatment coordination, and other related administrative tasks.
• Users have the right to withdraw their consent at any time. However, this may impact our ability to provide certain services effectively. -
3. Privacy Protection:
We are committed to protecting the privacy and confidentiality of our users’ information. All data sharing and processing are conducted in accordance with our Privacy Policy and applicable data protection laws.
Modes of Communication:
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1. Communication Channels:
• Irasto Treatment Guidance communicates with users through various channels, including email, SMS, phone calls, and cloud telephone services.
• Users agree to receive communications from us related to the services, including appointment confirmations, reminders, and updates about our services. -
2. User Preferences:
• Users can manage their communication preferences by contacting our customer service team.
• We respect user preferences and aim to tailor communication methods accordingly, subject to the need for certain types of mandatory communication (e.g., appointment confirmations). -
3. Promotional Communications:
• From time to time, we may send promotional messages or notifications about new services, special offers, or other information we think users might find interesting.
• Users can opt out of receiving these promotional communications at any time.
Feedback and Contact:
Cancellation and Refund Policy
Cancellation of Appointments:
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1. User-Initiated Cancellations:
• Users can cancel their appointments by email or calling our customer care numbers. We request that cancellations be made as early as possible to avoid inconveniences.
• The ability to cancel an appointment and the conditions for doing so may vary depending on the healthcare provider’s policy. -
2. Notice Period:
Cancellations typically need to be made within a specified notice period (e.g., 24 or 48 hours before the appointment) to be eligible for a full refund. The specific notice period will be clearly communicated at the time of booking.
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3. Late Cancellations:
Cancellations made outside the specified notice period may result in a cancellation fee or ineligibility for a refund. This compensates the healthcare provider for the reserved time slot.
Refund Process:
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1. Eligibility for Refunds:
• Refunds are generally processed for cancellations made within the stipulated notice period. The exact terms depend on the healthcare provider’s policy.
• In the event of a cancellation by the healthcare provider or an inability to provide the service, users will be eligible for a full refund. -
2. Processing Refunds:
• Eligible refunds will be processed to the original mode of payment within a certain number of days, which will be communicated at the time of cancellation.
• We strive to process refunds promptly, but the exact timing may depend on third-party payment processors or banks. -
3. Exceptions and Special Circumstances:
In certain cases, such as medical emergencies or other extenuating circumstances, we may offer more flexible cancellation and refund terms. These cases are reviewed on an individual basis.
Healthcare Provider Cancellations:
Contact for Cancellations and Refunds:
Compliance with Healthcare Laws
Adherence to Regulations:
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1. Healthcare Laws and Standards:
• We comply with all relevant healthcare laws and regulations in India, including but not limited to the Indian Medical Council (Professional conduct, Etiquette and Ethics) Regulations, the Drugs and Cosmetics Act, and the rules thereunder.
• Our platform operates in a manner that respects the legal and ethical boundaries of the healthcare industry. -
2. Data Protection in Healthcare:
• In managing and protecting user data, particularly sensitive health information, we strictly adhere to the provisions of the Information Technology Act, 2000, and the rules framed thereunder, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
• We ensure that all personal and health-related data of our users are handled with the utmost care and security, respecting user privacy and confidentiality.
Collaboration with Healthcare Providers:
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1. Provider Compliance:
• The healthcare providers in our network are required to maintain compliance with all applicable healthcare laws and ethical standards.
• We engage with providers who demonstrate a commitment to professional and legal standards in healthcare delivery. -
2. Ongoing Monitoring:
• We regularly review our processes and practices to ensure ongoing compliance with evolving healthcare laws and regulations.
• Our team stays informed about legislative changes that could impact our operations or the services provided by healthcare professionals in our network.
User Awareness:
- We encourage our users to be informed about their rights and responsibilities under Indian healthcare laws.
- While we provide a platform for connecting users with healthcare providers, it is important for users to make informed decisions about their healthcare, including seeking multiple opinions where necessary.
Reporting and Transparency:
- We maintain a policy of transparency and accountability in our operations, ensuring that we are responsive to legal and regulatory requirements.
Any concerns or queries regarding our compliance with healthcare laws can be directed to our compliance officer or relevant department, details of which are provided on our platform.
Amendment Clause
Right to Amend:
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1. Modifications and Updates:
• We reserve the right to modify, add, or remove portions of these Terms and Conditions at any time to reflect changes in our services, user feedback, legal and regulatory updates, or other factors.
• Amendments may include changes to our service policies, data handling practices, user responsibilities, legal disclosures, and other significant aspects of our service. -
2. Reasons for Amendment:
Amendments will typically be made to enhance user experience, comply with legal obligations, implement technological advancements, or improve service efficiency and security.
Notification to Users:
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1. Method of Notification:
• Users will be notified of any significant changes to these Terms and Conditions through our website or via direct communication channels such as email or SMS.
• The method of notification will be chosen based on the nature and extent of the amendments. -
2. Effective Date:
The effective date of the amended Terms and Conditions will be clearly stated in the notification. Users will have a specified period to review the changes before they take effect.
User Acceptance:
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1. Continued Use as Acceptance:
• Continued use of our services after the effective date of amended Terms and Conditions will constitute user acceptance of the changes.
• If a user does not agree with the amended Terms and Conditions, they have the right to discontinue using our services. -
2. Feedback and Queries:
We welcome feedback on any changes to our Terms and Conditions. Users can submit their feedback or queries through the contact information provided on our website.
Access to Previous Versions:
Grievance Redressal Mechanism
Reporting a Grievance:
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1. Contacting Customer Support:
• Users can report grievances or complaints by contacting our customer support team. Contact details, including email and phone numbers, are available on our website.
• We encourage users to provide detailed information about their grievances to facilitate a quick and effective resolution. -
2. Acknowledgment of Grievance:
Upon receiving a grievance, we will acknowledge receipt within a specified timeframe (e.g., 24-48 hours).
Review and Resolution Process:
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1. Investigation:
• We will conduct a thorough investigation of the grievance, which may involve reviewing user interactions, consulting with relevant healthcare providers, and analyzing service records.
• We may contact the user for additional information or clarification during this process. -
2. Resolution:
• Following the investigation, we will endeavor to provide a resolution that is fair and satisfactory to all parties involved.
• The user will be informed of the outcome of the grievance and the steps taken to resolve it.
Timeframe for Resolution:
Escalation:
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1. Escalation Procedure:
• If a user is not satisfied with the resolution provided, they have the option to escalate the grievance to a higher authority within our organization.
• Escalation procedures and contact details for higher authorities will be provided on our website -
2. Final Resolution:
The decision made by the higher authority will be considered final, and all efforts will be made to ensure that the resolution is acceptable to the user.
Feedback and Continuous Improvement:
- We value user feedback on our grievance redressal process and use it to continuously improve our services.
Users are encouraged to provide feedback after the resolution of their grievance.
Governing Law and Jurisdiction
Applicability of Indian Law:
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1. Governing Law:
All matters relating to our services, including but not limited to the use of the Irasto Treatment Guidance platform, the rights and obligations of the users and Irasto Treatment Guidance, and any disputes or claims arising out of or in connection with them, shall be governed by and construed in accordance with the laws of India.
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2. Adherence to Legal Standards:
Our operations, service delivery, and interaction with users are conducted in strict compliance with applicable Indian laws and regulations.
Jurisdiction:
Dispute Resolution:
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1. Legal Proceedings:
• In the event of a dispute, users are encouraged to contact Irasto Treatment Guidance in the first instance to seek a resolution.
• If a dispute cannot be resolved by negotiation, the parties agree to submit to the exclusive jurisdiction of the courts of Bengaluru as mentioned above. -
2. Alternative Dispute Resolution:
Before initiating formal legal proceedings, the parties may agree to seek an amicable settlement through alternative dispute resolution methods such as mediation or arbitration, in accordance with the rules and procedures prescribed under Indian law.
User Acknowledgement:
By using the services of Irasto Treatment Guidance, users acknowledge and agree that they understand the implications of this Governing Law and Jurisdiction clause.
- This acknowledgment includes an agreement to resolve any disputes within the legal framework and jurisdictional courts as specified.
Severability and Waiver
Severability:
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1. Validity of Remaining Provisions:
• If any provision of these Terms and Conditions is determined to be unlawful, void, or for any reason unenforceable, then that provision will be deemed severable from these Terms and Conditions and will not affect the validity and enforceability of any remaining provisions.
• This means that if one part of the Terms and Conditions is found to be invalid, the rest of the document still remains in effect. -
2. Adjustment of Severed Provisions:
In the event that any provision is deemed severable, we may, at our discretion, amend or replace the invalidated or unenforceable provision with one that is valid and enforceable and that comes closest to expressing the intention of the invalidated or unenforceable provision.
Waiver:
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1. No Waiver by Omission:
• The failure or delay by Irasto Treatment Guidance to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.
• Any waiver of any provision of these Terms and Conditions will be effective only if in writing and signed by an authorized representative of Irasto Treatment Guidance. -
2. No Continuous Waiver:
• A waiver by Irasto Treatment Guidance of any default will not constitute a waiver of any subsequent default.
• No waiver by Irasto Treatment Guidance of any of these Terms and Conditions will be effective unless it is expressly stated to be a waiver and is communicated to the user in writing.
User Acknowledgement:
- By agreeing to these Terms and Conditions, users acknowledge and accept the provisions of the Severability and Waiver clause.
Users understand that this clause is fundamental to the enforceability and integrity of the Terms and Conditions as a whole.
Contact Information
User Support:
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1. Customer Service:
• For any assistance regarding our services, booking inquiries, or general questions, users can contact our customer service team.
• Customer Service Contact Details: .
• Email: info@irastoworldhealth.com.
• Phone: 080- 4175 0000.
• Working Hours: [e.g., 9:00 AM to 5:00 PM, Monday to Friday] -
2. Feedback and Suggestions:
• We welcome feedback, suggestions, and comments from our users. These can be submitted via email or through a dedicated feedback form on our website.
• Feedback helps us to improve our services and better understand user needs.
General Inquiries:
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1. Media and Press:
• For media-related inquiries, including requests for company information, interviews, or press statements, please contact our media relations team.
• Media Contact Details:
• Email: info@irastoworldhealth.com -
2. Partnerships and Collaborations:
• We are open to partnerships and collaborations that align with our mission and values. Interested parties can reach out to our business development team.
• Business Development Contact:
• Email: info@irastoworldhealth.com
User Acknowledgement:
- Users acknowledge that they have been provided with various means of communication to contact Irasto Treatment Guidance for different needs and purposes.
We assure prompt and effective communication and support for our users through the provided contact channels.